All Collections
Billing & Pricing
Billing Issues
My bank statement shows two transactions, it looks like I was double-charged.
My bank statement shows two transactions, it looks like I was double-charged.

Help! I was charged twice

Amelia Lim avatar
Written by Amelia Lim
Updated over a week ago

The additional charge you observe on your bank statement is likely an authorization (pending charge) rather than an actual transaction.

When you use a credit or debit card for certain services, your card issuer or bank may pre-authorize your card before the actual payment is processed.

In such cases, the authorization may appear on your bank statement alongside the final charge. Typically, the authorization should disappear from your bank statement within a month.

We recommend reaching out to your bank to confirm if this is the scenario. If you have any more questions or need further clarification, please don't hesitate to reach out to our support team.

Did this answer your question?