If a team member no longer requires access to the features of a team plan, you can downgrade their account to a free plan. This allows them to continue using Tactiq without team plan features while maintaining their account. This is useful when:
A team member no longer needs premium features i.e. member transitions to a different role that doesn't require team plan benefits
The team is reducing the number of paid seats
How to downgrade a team member to a free plan
Go to the Tactiq Dashboard, then navigate to
Account & Settings. SelectTeamto view the list of team members.Find the member you want to downgrade and check the
Plancolumn to confirm they have a team plan. Click the three dots next to their name and selectDowngrade to Freethen confirm the downgrade.
What happens when a team member is downgraded?
Their account remains active, and they retain their previous transcripts. They can continue using Tactiq with the limitations of a free plan.
Should they decide to upgrade to a Team Plan or Pro Plan, they can do so by visiting the Tactiq Pricing page.
Need help? Contact support.