If a team member no longer requires access to the features of a team plan, you can downgrade their account to a free plan. This allows them to continue using Tactiq without team plan features while maintaining their account. This is useful when:
A team member no longer needs premium features i.e. member transitions to a different role that doesn't require team plan benefits
The team is reducing the number of paid seats
How to downgrade a team member to a free plan
Go to the Tactiq Dashboard, then navigate to
Account & Settings. SelectTeamto view the list of team members.Find the member you want to downgrade and check the
Plancolumn to confirm they have a team plan. Click the three dots next to their name and selectDowngrade to Freethen confirm the downgrade.
What happens when a team member is downgraded?
Their account remains active, and they retain their previous transcripts. They can continue using Tactiq with the limitations of a free plan.
Removing someone from your team does not delete their account - it downgrades them and takes away their access to the features of the paid plan.
Should they decide to upgrade to a Team Plan or Pro Plan, they can do so by visiting the Tactiq Pricing page.
📌Notes:
Unassigning or removing team members does not automatically lower your billing. After freeing seats, you still need to reduce your total team size in Billing to avoid being charged for unused seats.
To adjust your team size, follow the steps in How to reduce team seats in your Tactiq plan.
Need help? Contact support.