The “Page translation detected” message appears when your browser’s translation settings affect how Tactiq loads content. This may prevent billing pages, meeting transcripts, or other parts of the app from displaying correctly.
Use this guide when you see this message or notice missing, untranslated, or incorrectly loaded content in Tactiq.
Disable browser translation
If you're experiencing page errors while using Tactiq, your browser's automatic translation settings may be causing the issue. Please try the following steps:
Open Google Chrome.
Click the three-dot menu (⋮) in the top-right corner and select Settings.
In the left sidebar, click Languages.
Under Google Translate, ensure to toggle the selection to off.
Close the Tactiq tab completely.
Reopen the tab and access app.tactiq.io again.
This should prevent Chrome from automatically translating the page and help resolve the error.
Billing page displays incorrectly
If the billing page displays incorrectly, your Tactiq language setting may need to be updated.
In the Tactiq web app, click
Account & Settingsin the left-hand menu, then go toSettings>Generalsection
Find the
Preferred Language> click the dropdown and select your preferred language from the list
Refresh the page to apply the change.
Changing your preferred language in the Tactiq dashboard and refreshing the page can help the billing page load correctly.
Transcript shows "Page translation detected"
This message may appear when your browser’s translation settings prevent the transcript from loading correctly.
To resolve this, first turn off browser translation for the Tactiq page, then refresh the page.
After refreshing, check if the transcript loads correctly. If the message still appears, open the meeting in your Tactiq dashboard and copy the meeting URL from your browser.
Email the meeting URL to [email protected] with a short message, such as:
“Page translation issue in this meeting.”
The transcript should load after browser translation is turned off and the page is refreshed. If it still does not load, Tactiq Support can use the meeting URL to review the issue and help with the next steps.
Clear Your Browser Cache
💡 Notes: Before you proceed with clearing your browser cache, it’s important to check if you have any unsaved transcripts in your browser.
Go to your Account Settings, then select Data Stored in your browser and click on Managed Unsaved Transcripts.
Save or download any important transcripts or meeting data you might need before clearing your cache.
To Clear your browser cache and cookies, press
Ctrl + Shift + Delete(orCmd + Shift + Deleteon Mac)
Select Cached images and files, then click Delete data
Cached data may store outdated information in your browser, which can lead to issues. Clearing the cache helps ensure you’re seeing the most current version of the content.
Need help? Contact support.