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How to fix a “Page translation detected” issue

Resolve a “Page translation detected” message when your billing page, meeting transcript, or other Tactiq content does not load correctly.

Written by Ken

This issue can occur when your browser’s translation feature changes how Tactiq processes or displays a page. Start by turning off browser translation. If the issue continues, follow the troubleshooting steps for the affected page.

Turn off browser translation in Google Chrome

Turn off Google Chrome’s translation feature to prevent it from interfering with Tactiq pages.

  • Open Google Chrome.

  • Select the three-dot menu in the upper-right corner, then select Settings.

  • Select Languages from the left menu.

  • Under Google Translate, turn off Use Google Translate.

  • Close all open Tactiq tabs.

  • Reopen app.tactiq.io and return to the affected page.

The page should load without the “Page translation detected” message.

💡 Note: Turning off Use Google Translate disables Chrome’s translation feature for all websites. You can turn it back on after confirming that the Tactiq page loads correctly. However, the issue may return if Chrome translates the Tactiq page again.

Fix an incorrectly displayed billing page

If the billing page still does not display correctly after you turn off browser translation, update your Tactiq interface language.

  • In the Tactiq web app, go to Account & Settings > Settings.

  • Scroll to the General section.

  • Open Preferred Language and select the language you want to use for the Tactiq interface.

  • Refresh the billing page to apply the change.

The billing page should reload using your selected interface language.

💡 Note: Preferred Language changes the language used for Tactiq menus, buttons, and settings. It does not change the transcription language for your meetings.

Fix a transcript showing “Page translation detected”

If the message appears on a meeting transcript:

  • Turn off browser translation using the steps above.

  • Refresh the transcript page and check whether the transcript loads.

  • If the message remains, open the meeting in your Tactiq dashboard and copy its URL from the browser address bar.

  • Email the meeting URL to [email protected] with the subject “Page translation issue in this meeting.”

Tactiq Support can use the meeting URL to investigate the issue and provide the appropriate next steps.

Clear your browser cache if the issue continues

Cached browser data may contain outdated files that prevent the page from loading correctly. Clear the cache only if turning off browser translation and refreshing the page do not resolve the issue.

💡 Note: Before clearing your browser cache, check for unsaved transcripts and save any content you want to keep.

  • Go to Account & Settings > Settings and select Account.

  • Open Data stored in your browser, then select Manage Unsaved Transcripts.

  • Save or download any transcripts you want to keep.

  • Press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on macOS.

  • Select Cached images and files, then select Delete data.

  • Reopen app.tactiq.io and check the affected page again.

Chrome should load the latest version of the Tactiq page. If the message remains, contact Tactiq Support and include the URL of the affected page or meeting.

Need help? Contact [email protected].

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