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How to move my subscription plan to my new account
How to move my subscription plan to my new account
Alex Leonov avatar
Written by Alex Leonov
Updated over a week ago

If you just want to pass your paid seat on a team plan to another team member, you can downgrade your account and upgrade theirs from the Team page.

You can also move your meetings to another account before or after you move the subscription plan.

Prerequisites

  • You must have logged into the target account at least once.

  • If you are currently subscribed through PayPal, you will be asked to move to Pay by Card first.

  • If you have a paid set on a team plan, you can pass it on to another account by downgrading yours and upgrading theirs from the Team page.

  • The target account cannot have an active subscription.

  • The target account cannot have a pending (incomplete) subscription move.

Source account

Go to Billing, scroll to the "Billing actions" section, and click the "Move the subscription to another account" button:

If you are on a team plan, you will get an error message like this:

This means you need to go to the Team page, downgrade yourself and upgrade the target account. You don't need to follow this guide at this point.

If you are currently subscribed through PayPal, you will get a message like this:

This means you need to switch to Pay by Card first. After you have completed the switch, you can restart moving your subscription.

Once you have done that, type the email of the target account in the window that appears, and click the "Request subscription move" button:

After that, your view will change to this:

You can cancel the move at any time until it is accepted by the target account.

Target account

Once you have requested the data move, you have to sign out and sign in with your target account.

Then open Billing and click the "Accept subscription move" button:

Next steps

After the move has been accepted by the target account, it will be processed, and the target account will get an email notification.

You might want to move your meetings separately.

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