If a transcript is missing or seems incomplete after a meeting, this guide offers a few quick steps to help ensure everything works as expected in future meetings. While it’s not possible to retrieve transcripts from past meetings, these tips can help prevent the issue from happening again.
Get everything up to date
Sometimes, a quick refresh is all it takes. Let’s begin by checking that you’re using the latest version to ensure everything is up to date.
Update the Tactiq extension
Go to
chrome://extensions/
Enable
Developer Mode
Click
Updateunder the Tactiq extension
Clear Your Browser Cache
💡 Notes: Before you proceed with clearing your browser cache, it’s important to check if you have any unsaved transcripts in your browser.
Go to your Account Settings, then select Data Stored in your browser and click on Managed Unsaved Transcripts.
Save or download any important transcripts or meeting data you might need before clearing your cache.
To Clear your browser cache and cookies, press
Ctrl + Shift + Delete(orCmd + Shift + Deleteon Mac)
Select Cached images and files, then click Delete data
Cached data may store outdated information in your browser, which can lead to issues. Clearing the cache helps ensure you’re seeing the most current version of the content.
Try a short test meeting
Start a quick meeting (2–5 minutes)
Speak in the language selected in the Tactiq widget
Make sure the Tactiq widget appears during the meeting
After the meeting, check your dashboard for the new transcript
💡 Note: This test helps confirm that Tactiq is set up correctly for future meetings. If you're still having trouble or the issue happens again, support can help investigate.
When contacting support
Please include:
The meeting platform (Zoom, Google Meet, or Microsoft Teams)
Date and time of the meeting
Whether the transcript is missing or incomplete
Transcript link (if available)
Screenshots or a screen recording of your test are helpful if available
Need help? Contact support.