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How to fix file upload issues in Tactiq

Learn how to fix upload errors if your file is stuck processing, fails to upload, or isn’t supported.

Rielee Velasco avatar
Written by Rielee Velasco
Updated over 2 weeks ago

If your upload is stuck on “This meeting is being processed” or shows “There was an error processing this file,” it usually means there’s a problem with the file format, size, or your internet connection. This guide will walk you through quick, easy steps to get your file uploaded successfully—no headaches needed.

Check your file type and size

Tactiq supports the following file formats:

  • Video: MP4, MOV, AVI

  • Audio: MP3, WAV, M4A

  • Documents: TXT, PDF

Your file must be under 2GB. If it’s larger, try trimming it down or compressing before uploading.


Try these simple fixes

These steps resolve most upload issues:

  • Make sure your internet connection is stable

  • Refresh the page and try again

  • Open Tactiq in incognito mode (Ctrl+Shift+N)

  • Switch to a different browser (we recommend Chrome or Edge)

Why these help:
These quick checks help rule out common issues like browser glitches, unstable connections, or temporary conflicts. They’re often enough to get things working again without further troubleshooting.


Test with a smaller file

  • Try uploading a shorter or smaller file

  • See if it completes successfully

  • Note the file size where it stops working

💡 Note: This can help narrow down if the issue is related to file size or format.

You can find full upload instructions here: How to upload video, audio, and transcripts to Tactiq

Try compressing or converting the file to a different format (Optional):
Even if your file is in a supported format, it might have been saved in a way that’s causing issues with uploading. Converting or re-saving the file can often fix this and help it upload smoothly.


When contacting support

Please include if possible:

  • A cloud storage link to the original file

  • Screenshots of:

    • Any error messages

    • File properties (size, format, duration)

  • Your test results with smaller files

  • Browser name and version


Need help? Contact support.

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