If your upload is stuck on “This meeting is being processed” or shows “There was an error processing this file,” it usually means there’s a problem with the file format, size, or your internet connection. This guide will walk you through quick, easy steps to get your file uploaded successfully—no headaches needed.
Check your file type and size
Tactiq supports the following file formats:
Video: MP4, MOV, AVI
Audio: MP3, WAV, M4A
Documents: TXT, PDF
Your file must be under 2GB. If it’s larger, try trimming it down or compressing before uploading.
Try these simple fixes
These steps resolve most upload issues:
Make sure your internet connection is stable
Refresh the page and try again
Open Tactiq in incognito mode (Ctrl+Shift+N)
Switch to a different browser (we recommend Chrome or Edge)
Why these help:
These quick checks help rule out common issues like browser glitches, unstable connections, or temporary conflicts. They’re often enough to get things working again without further troubleshooting.
Test with a smaller file
Try uploading a shorter or smaller file
See if it completes successfully
Note the file size where it stops working
💡 Note: This can help narrow down if the issue is related to file size or format.
You can find full upload instructions here: How to upload video, audio, and transcripts to Tactiq
Try compressing or converting the file to a different format (Optional):
Even if your file is in a supported format, it might have been saved in a way that’s causing issues with uploading. Converting or re-saving the file can often fix this and help it upload smoothly.
When contacting support
Please include if possible:
A cloud storage link to the original file
Screenshots of:
Any error messages
File properties (size, format, duration)
Your test results with smaller files
Browser name and version
Need help? Contact support.